Terms & conditions

SHIPPING COSTS
Each order is sent from our studio in Paris, France. To be sure we can help you the best with the shipping informations each order is sent with a tracking number. We charge a flat rate shipping cost for each order. Shipping to France costs 5,00€ / Shipping to Europe-World costs 12,00€.
Items are tracked until destination for the following countries: Germany, Saudi Arabia, Australia, Austria, Belgium, Brazil, Canada, Korea, Cyprus, Croatia, Denmark, Spain, Estonia, USA, Finland, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Indonesia, Ireland, Iceland , Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Norway, New Zealand, Netherlands, Poland, Portugal, Russia, Serbia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand. Other destinations are tracked up to the borders of France.

RETURNS
We accept returns up to 14 days (2 weeks) after you have received your orders. To be refund, the items must be unused and in the condition they arrived in (if damaged during transportation, please take pictures before sending it back). Please contact hello@shopagathesinger.com to request a return, with the details of your order and the reason why you’re requesting a return. You are responsible for all return shipping charges (with tracking code), including the shipping cost.

CANCELLATION
You can cancel your order and have it refunded before you received information that your item has shipped, please send us an email at hello@shopagathesinger.com as soon as possible.

DAMAGES DURING TRANSPORTATION
We are doing our best to safely package your items, but unfortunately it might happen that damages occure during transportation. If so, please send photographs of the damages at hello@shopagathesinger.com and we’ll do our best to replace your item quickly.

DELAY/LOST ORDERS
We are not responsible for losses or delays incurred by the French postal services or any other shipping services. If you experience any damages, losses or other issues with shipping, please contact your Post Office with the tracking number of your orders and/or contact us at hello@shopagathesinger.com and we’ll do our best to help.
Please note: if the delay/loss is due to wrong adresses or informations given by you to the shop, or a lack of presenting yourself to claim the package after receiving notice, we won’t be able to refund your order and shipping costs. If you accidently provided us a wrong address, please contact hello@shopagathesinger.com as soon as possible after placing your order.

MISTAKES IN YOUR ORDER
If your receive the wrong item or wrong quantity, please excuse us! Send us an email at hello@shopagathesinger.com and we’ll do our best to correct our mistake. All shipping costs will be at our charge.

PRINTS AND GOODS
Some products in this shop are hand printed or riso printed which means their might some stains or variations in the motif due to the printing technic. It is always notified in the product description and won’t be a motif for a refund.

RESALE/WHOLESALE
Prints and objects purchased on the shop are not for resale. If your a retailer please contact us at hello@shopagathesinger.com for wholesale informations.

RIGHT OF USE
All rights reserved. All images and artworks are the property of Agathe Singer. No images or artworks on this website may be reproduced or distributed in public, without the prior written permission of Agathe Singer. All images are protected under international copyright laws. Without prior written permission it is not permitted to copy, reproduce or resale these images in any way whatsoever.

All copyrights ©Agathe Singer 2019.